FREQUENTLY ANSWERED QUESTIONS:

Our experience combined with state-of-the-art digital facilities for customized playing card production, guarantees that even the smallest order (minimum of 16 decks) are printed with the same standards as larger orders of over a million decks.

Please browse the questions below. If your question is not listed below, please contact us directly and we'll be happy to help.

HOW CAN I CUSTOMIZE MY PLAYING CARDS?:

You can create an entirely unique and personalized deck of playing cards! You can choose:

• The size of the card: Poker (2.5" x 3.5") or Bridge (2.25" x 3.5")
• The orientation of the card: Portrait or Landscape
• The card material: Plastic-Coated or 100% Plastic
• The faces of the cards: Choose between standard, unique, jumbo, super jumbo, or provide 54 or your own images for an entirely unique deck!
• You can design the back of the card entirely on your own!
• Provide your own image (the entire design, or just a picture to be integrated into the rest of the design)
• Pick a background color
• Add text in your choice of font and color
• Position your own photo and text anywhere on the card

For ideas, see what some of our other clients have ordered by visiting our portfolio!

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?:

Orders placed are typically shipped within 2 weeks of order date. We offer free standard ground shipping on all orders of 88 decks or more within the Continental US and Canada, which typically takes about a week. You can also choose Express Transport for next day shipments. Do you need your cards quick? A RUSH service is available – email us directly here for more information.

I WANT TO TALK TO A REAL PERSON ABOUT MY ORDER… IS THERE A NUMBER I CAN CALL?:

Absolutely! Our web-site is just one component of Monogrammatiks – and we are happy to help you on the phone or via email. You can email us directly here. A customer service representative will be happy to work with you and answer any questions you may have.

WHY DO I HAVE TO ORDER 16, 34, 52, ETC DECKS AT A TIME?:

In order to provide the lowest cost possible, we quote based on 18-deck increments, as we have to print 18 decks at a time. We start at 16 so that we can thoroughly inspect all orders for quality before we ship and can answer any questions you may have about your order once you receive your cards.

I DON’T WANT TO ORDER 16 DECKS, ARE THERE OPTIONS FOR SMALLER ORDERS?:

You can order as little ONE POKER DECK with STANDARD FACES in a Clear gift like plastic case. Order now!

DO YOU HAVE TEMPLATES AVAILABLE FOR DESIGNING MY CARDS?:

Yes we do! Poker-sized cards, Bridge-sized cards

WHAT ARE THE FILE TYPES I CAN PROVIDE?:

We work with all sorts of formats, including popular JPEG and PNG format files. Please ensure that all images are at least 300 dpi. If you have having difficulty with your files, please email us directly here.

DO YOU OFFER GRAPHIC DESIGN SERVICES?:

We can help layout your graphic elements, including custom text, images, background colours and even stock monograms from our library. If you need assistance at the creative level (such as designing a logo), we recommend you contact a graphic design service.

I AM INTERESTED IN ORDERING CARDS TO BE USED AS FLASHCARDS, AND NEED EACH CARD TO BE UNIQUE – CAN YOU HELP ME WITH THAT?:

Absolutely! email us directly here for more information.

CAN MONOGRAMMATIKS PRINT BARCODES ON MY CARDS?:

Yes! Just supply us with your bar codes, and we can help. Please ensure that your barcodes are at least 300 dpi without fuzzy edges. Please email us directly here for more information.

CAN YOU MANUFACTURE MY BOARD GAME, COMPLETE WITH PLAYING CARDS AND A CUSTOM-PRINTED GAME BOARD?:

Yes! Just supply us with the artwork -- we will do the rest. Please email us directly here for more information.

HOW ARE THE CARDS PACKAGED?:

All cards are shipped in a customized box, with your custom design on the front. If you would like to design the box entirely, please email us directly here for more information.

WHAT HAPPENS IF I’M NOT HAPPY WITH MY ORDER?:

We only go to print once you have approved the final proofs. For on-line orders, your proof is what you see when you use the “Design Your Card” feature. All offline orders receive a proof within one or two business days. Only once you approve your proof do we go to print. Should we make a mistake, we will honor our 100% satisfaction guarantee. If for whatever reason you are not satisfied, please email us directly here and we'll make sure we make it right!

WHAT ARE “CUSTOM FACES”?:

In playing card terminology, “faces” refers to the front of a card – or the Ace, King, Queen, Jack, etc etc. We offer a number of different face styles for our playing cards (standard, unique, jumbo, and super jumbo) – but if you want your cards to be truly unique, you can provide 54 of your own face images to use! Be as creative as you like!

WHAT ARE YOUR SHIPPING COSTS?:

Shipping Speed Less than 100 decks 100 decks and greater Standard Delivery (Continental US and Canada) $20 FREE Next Day (Continental US and Canada) $100 $1 per deck 3 Day (Hawaii, Alaska, and International) $100 $1 per deck Shipping rates are not guaranteed in all cases. For orders requiring additional freight charges, you will be contacted directly by Customer Service.